Some interesting quotes:
"We aim to provide a safe, efficient and reliable railway fit for the increasing demands of the 21st century. We can’t achieve change by working alone – we need to work ever more closely with our partners, customers and stakeholders to make the difference."
"We are working to improve customers’ experience at stations."
"Work is also underway on the multi-million pound redevelopment of London King’s Cross station. The major benefits (more capacity, improved access, a new concourse)..."
"Community relations:
• Letting people know what will be happening
• Cutting down on noise intrusion
We are committed to being a good neighbour: our community relations team is responsible for the management of corporate relationships with over five million line side neighbours."
"... keeping communities regularly informed of what we are doing and why, attending site visits and resident meetings, anticipating problems and working to pre-empt them and resolving problems that do arise quickly."
"We are expected to run our business very efficiently. All the profits we make go right back into creating a better railway."
"Network Rail is a key contributor to the role rail has in contributing to economic development and regeneration. We have route enhancement managers who work to develop mutually beneficial relationships with external promoters of enhancements to deliver schemes effectively. That can include using third party funds to redevelop and improve stations as part of a larger development project on neighbouring land, for example."
Download network_rail_corporate_responsibility_report_2007_to_2008.pdf
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